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 Can I keep a copy of my email on the server as well as forward it?

In your cPanel account, you can create an email account and then setup a forwarder so the emails...

 Cancelling a Domain Name

You can cancel your domain name at any stage by disabling the automatic renewal option in the...

 Cancelling a Hosting Account

We are always sorry to leave a customer leave. If there's any thing that we can do to keep you,...

 Changing Main Domain Name

To change your main domain name is free of charge once you have purchased your new domain name...

 Changing My Contact Details

You can change your contact details in the 'Client Area'. This information includes your name,...

 Changing PHP Settings

You can create a custom php.ini on your account by creating a file inside your public_html folder...

 Changing between local and remote email

Changing between local and remote email may happen if you have either opted to choose an external...

 Changing from POP to IMAP or vice versa

You may decide to change your email account settings from POP to IMAP or vice versa or you may...

 Changing your cPanel Username

It is not possible to change your cPanel username that has been automatically generated from your...

 Configuring Anti Spam Settings

Mailscanner provides you with protection against email spam and virus attachments. There isn't a...

 Creating Addon Domains

Addon domains allow you to add several domains to a single cPanel account. They are ideal if you...

 Creating Aliases

Domain aliases, are extra domains that you can host in your account. Whilst they display the same...

 Creating Cron Jobs

You can create a cron job to do a certain task at specific times of the day. The 'job' could be...

 Creating Subdomains

You can create a subdomain/alias name if you already own a domain that works, rather than...

 Creating URL Redirects

URL redirection is a helpful technique used to make a web page available under more than one URL...

 Creating a MySql Database

If your website uses PHP or you need to hold a collection of records which need to be accessed...

 Creating a SSH Key to connect to your account

Your can create a SSH key to connect to your hosting account using the cPanel control panel....

 Disabling the default email address

If you are receiving a lot of spam emails to email addresses that you don't have set up on your...

 Do you get a Site Seal (logo) with SSL Certificates?

Yes, we provide one when your order is completed. You can order a SSL certificate from the...

 Do you offer SSL Certificates?

Yes we do offer SSL certificates. This includes a dedicated IP address for your site...

 Domain Privacy / Whois Optout

When a domain is registered, the WHOIS database shows the names and addresses of .uk domain...

 Editing DNS Zones

In cPanel you can make changes to your DNS zone records such as A records and CNAME Records. The...

 Enabling SMTP Authentication

SMTP stands for Simple Mail Transfer Protocol. It helps with the authentication when sending...

 Enabling SPF and DKIM in cPanel

SPF and DKIM are systems setup to help your mail reputation by signing the email via the DNS...

 Exporting a MySql Database

You can export a MySQL database via phpMyAdmin, available in cPanel, if you want to keep a backup...

 Getting Started

Welcome and thanks for choosing to host with us! This is a quick getting started guide, we advise...

 Getting Started with PrestoWebsite

#Getting Started This tutorial will show you the basics of the PrestoWebsite builder. By the...

 Getting started with email

If this is your first hosting account or you are new to cPanel, this article will help you get...

 How Do I Point My Domain to Another Provider?

You can point your domain to another provider by editing two records via your cPanel control...

 How Do I Point My Email To Another Provider

You can point your email to another provider by editing a record via your cPanel control panel....

 How can I manage DNS records for a domain name with no cPanel account

If the domain that you wish to make the DNS changes for has been purchased through us, you can...

 How do I Change my Credit Card Information?

You can change your credit card information in the 'Client Area'. Whether you have been issued a...

 How do I Renew my Hosting?

You may need to renew your hosting package if it is coming the end of its term. 1 Log...

 How do I get to the site builder

The site builder is accessible through your cPanel account. This can be used to to build your...

 How do I keep multiple computers/devices in sync?

To keep your emails in sync on multiple computers and/or devices, you should consider using...

 How do I pay an Invoice?

You may need to pay an invoice should your hosting package be coming to the end of its term or...

 How do I renew my domain?

You can renew your domain through the 'Client Area' of the website. The minimal renew period is...

 How do I use the site builder?

The site builder is accessible through your cPanel account. You can learn on how to use this and...

 How do i change my whois contact information?

You can change the WHOIS contact information for your domain through the 'Client Area' of the...

 How does auto Billing Work?

We will automatically bill the card details that you have provided us on the date your account is...

 How long does it take for DNS to update?

If you have changed your DNS please be aware that changes can take up to 24 hours to propagate....

 How many emails can I send?

On your hosting account you can send 100 emails per hour. This modest threshold is in place...

 How often will I be billed?

Rest assured that you will only be billed when your hosting account or your domain is due for...

 How to Change Email Mailbox Quota

You can change the email mailbox quota through your cPanel control panel which is where you...

 How to Change your Email Password

You can change your email account password through your cPanel control panel which is where you...

 How to Create an Email Account

You can create an email account through your cPanel control panel which is where you manage your...

 How to Create an Email Forwarder

You can create an email forwwader through your cPanel control panel which is where you manage...

 How to Download a cPanel Backup

You can restore backups to your account using our Restore Wizard (see the guide...

 How to Install Wordpress

Wordpress is arguably one of the most popular blog tools, publishing platforms and CMS. It...

 How to Setup Mac Mail

You can set up your email account on Mac Mail. To do this, you can either follow the...

 How to Setup Microsoft Outlook 2003

You can set up your email account on Microsoft Outlook 2003. To do this follow the instructions...

 How to Setup Microsoft Outlook 2007

You can set up your email account on Microsoft Outlook 2007. To do this, you can either follow...

 How to Setup Microsoft Outlook Express

You can set up your email account on Microsoft Outlook Express. To do this, you can either...

 How to Setup Microsoft Windows 10

You can set up your email account on Microsoft Windows 10. To do this, follow the instructions...

 How to Setup Outlook Live Connected Accounts

You can set up your email account on Outlook Live as a connected account. To do this, follow the...

 How to Setup Windows Live Mail

You can set up your email account on Windows Live Mail. To do this, you can either follow the...

 How to Setup Your iPhone for Email Access

You can set up your email account on your iPhone. To do this, follow the instructions below to...

 How to Setup your Android for Email Access

You can set up your email account on your Android. To do this, follow the instructions below to...

 How to Setup your BlackBerry for Email Access

You can set up your email account on your BlackBerry. To do this, follow the instructions below...

 How to Transfer a Domain

You can easily transfer a domain to us through the 'Client Area'. Pre-transfer Checklist...

 How to Upgrade Software Using Softaculous/Fantastico

Keeping up to date with software installers such as Softaculous and Fantastico can bring new...

 How to Use Webmail

Webmail offers you the opportunity to access your emails from any computer on the internet via a...

 How to change your cPanel Password

You may wish to change your cPanel password to something more memorable or for security reasons....

 How to log into cPanel

There are two different methods to log into your cPanel control panel in order to manage every...

 How to upload your site using FTP

FTP (File Transfer Protocol) is a method in which you can upload your website files from your...

 I Can't Access My cPanel

You can access your cPanel by logging into the '**Client Area**'. However, if you have forgotten...

 I Can't Connect to my MySql Database

It is important to ensure that your website has the right MySQL database connection information...

 I Can't Receive Any Emails

## If you cannot receive any emails but you can send If you can send emails but you cannot...

 I Can't Send Any Emails

## You can receive emails but cannot send Many major internet service provides (ISP's) may block...

 I Want to Add a Another Website to My Account

You may want to add a second website to your account to utilise its capacity or put up a second...

 I manage my own DNS - What's my MX Record?

A MX Record, or Mail Exchange Record, is important to identify which server will handle mail for...

 I've Been Blocked From The Server

If you fail to login too many times the server security software will block you. If this...

 I've Forgotten My Client Area Login Details

Accessing the 'Client Area' is essential if you need to make any changes to your account such as...

 I've paid but my site is STILL suspended!

If you've paid ALL outstanding invoices for the account in question and your site is still...

 Importing Email into Google Mail

Google Mail gives you the ability to add your cPanel email account into Gmail's webmail. By...

 Importing a MySql Database

You can import a MySQL database via phpMyAdmin which is available in the cPanel control panel....

 Installing Software / Apps Using Softaculous

Software installs such as Softaculous are a simple and fast way to install a script onto your...

 Logging into the Client Area

In your 'Client Area' you can make changes to your account such as upgrades, downgrades or...

 Manual Transfers (Without a cPanel Backup File)

If you have an account with another hosting company that doesn't offer cPanel access and you are...

 Migrating a Wordpress Installation

Once you have backed up your database and made a copy of your Wordpress files, transferring your...

 Money Back Guarantee

We are pleased to offer a 30 day money back guarantee on our hosting packages. This is a...

 Moving Wordpress to a Different Folder

If you would like to move Wordpress to a different folder on your account, you do not need to...

 My Emails Aren't Being Received

Sometimes corporate mail servers are setup quite strictly with regards to what mail they let...

 My Emails are Going into Spam

If you find that your outgoing emails to customers are going into spam, you can help improve this...

 My Site is Infected with Malware

Malware is the plague of the internet. It comes in many forms such as unwanted pop up adverts or...

 My Site is Suspended!

Your site can be suspended for various reasons, but most likely this will be because of an...

 MySql Remote Database Connections

You can grant access to a MySQL database from an external location by adding a domain name or an...

 Ordering & Configuring an SSL Certificate

You can order a SSL certificate from the 'Client Area' and customer support will then configure...

 PHP Code isn't Working in my .html File

If your website requires advanced features than what HTML alone can offer, at some stage you may...

 Password Protecting Folders

If you would like to restrict access to certain parts of your website, you can do so by password...

 Redirecting from non-www to www domain (Canonical Redirect)

Creating a wildcard canonical redirect which redirects any request that doesn't have the www to...

 Redirecting to the https version of your site

If your website has installed an SSL certificate for added security, you will want to add a...

 Registering a new Domain Name

You can register a new domain through the 'Client Area'. 1 Log into your 'Client...

 Removing Software using Softaculous

If, in the past, you have installed software via Softaculous on your account and you would now...

 Resetting a Database Password

If you are experiencing problems connecting to your database and you would like to reset the...

 Restoring a Backup

Our backup system makes it super easy to restore some, or all of your account with a few clicks....

 Setting up DNS MX Records for Google Apps

Setting up DNS MX records for a Google Apps account is possible via cPanel so you can easily...

 Setting up DNS MX Records for Google Apps

Setting up DNS MX records for a Google Apps account is possible via cPanel so you can easily...

 Setting up Email to work with Google Apps

You can set up your email account to work with Google Apps by using a simple wizard that is...

 Setting up email to work with Office 365

Follow the steps in this article to verify your domain and set up DNS records for email, Skype...

 Testing With the Hosts File

You may want to view your domain before the DNS changes propagate or you are testing your domain...

 Transfer Failed Due to no Email Verification

If you are trying to transfer a domain but it has failed due to there being no email...

 Transferring Domains Away

We are always sorry to leave a customer leave. If there's any thing that we can do to keep you,...

 Types of SSL Certificates

There are two different types of SSL certificates that are available. Both offer 256-bit SSL...

 Upgrading / Downgrading a Hosting Account

You can upgrade or downgrade at any time in the 'Client Area'. It is free and the only charge...

 Upload using Apple iWeb

Apple iWeb is a template-based WYSIWYG (what you see is what you get) website development...

 Upload using Dreamweaver

Dreamweaver is a software application used by web designers and developers which gives the...

 Upload using RapidWeaver

RapidWeaver is an all-in-one software solution for web design on Mac OS X operating systems. It...

 Upload using Serif WebPlus

Serif WebPlus is a website building application for Microsoft Windows systems. It allows users...

 Using SSH / SFTP

By default SSH / SFTP access is enabled on accounts, you can access your hosting account using...

 Using the File Manager

Your account access includes the ability to easily access, view, edit or delete any files that...

 Verifying Your Account for Google Apps

To use Google Apps, you need to verify your domain ownership with them. In order to do this, you...

 Verifying Your Account for Google Apps

To use Google Apps, you need to verify your domain ownership with them. In order to do this, you...

 Viewing and Understanding Disk Space Usage

In cPanel you can access an overview of the total disk usage for your account's folders and...

 Viewing your Web Stats

Web Stats for your website are important to determine everything about the visitors to your...

 What Are My Database Credentials?

Your database credentials will comprise of a hostname, your database name and your database user,...

 What Backups do you take?

HostPresto! has a state of the art backup system. We backup all accounts daily and keep backups...

 What are my Email Server Login Details?

You can find your email server login details either in your welcome email or by going into your...

 What are your name servers?

Our default nameservers are as follows: ns1.enixns.com ns2.enixns.com ns3.enixns.com...

 What's the difference between Aliases, Addon and Subdomains?

### Aliases An Alias domain does not have a unique website. It is a domain that is masked to...

 cPanel Transfers

If you currently have a cPanel account with another hosting company and you are looking to move...

 cPanel or Webmail Won't Load

Some networks such as University or Corporate networks block the ports requried to access cPanel....