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6th May, 2020 | WHM |

How to suspend or unsuspend a cPanel account within WHM

Sometimes it can be necessary to suspend a cPanel account within your WHM. This may be due to the domain DNS being re-pointed elsewhere, non-payment by a customer, or a compromised site.

Likewise you may also want to Unsuspend a previously suspended cPanel account.

WHM provides you with several ways of doing both of these actions. If you would like to skip to any section of this guide please use the following links:

Suspend a cPanel account via the List Accounts page

Suspend a cPanel account via the Manage Account Suspension page

Unsuspend a cPanel account via the List Accounts page

Unsuspend a cPanel account via the Manage Account Suspension page

Unsuspend a cPanel account via the List Suspended Accounts page:


Suspend a cPanel account via the List Accounts page:

One method of suspending a cPanel account is through the List Accounts Page.

Firstly, log into your WHM account. If you are unsure on how to do this, please view the following help article - 'How to log into WHM'

Once logged in, from your WHM home screen click on 'List Accounts'

Alternatively you can also access the List Accounts page by typing in 'List Accounts' in the search box, located in the top left of your WHM area, then click on 'List Accounts'

On the List Accounts page, locate the account you would like to suspend, then click on the '+' icon to the left of the account.

You will then see the 'Suspend Account' options. Type a reason for suspension in to the text box, then click on the 'Suspend' button.


The system will then suspend the account you have selected, and display an output similar to the below, to confirm that it is now suspended.


Suspend a cPanel account via the Manage Account Suspension page:

Another way of suspending cPanel accounts in your WHM is through the 'Manage Account Suspension' page.

Once logged in to your WHM, type in 'Suspend' in the search box, located in the top left of your WHM area, then click on 'Manage Account Suspension'.


This will then take you to the 'Manage Account Suspension' page, which will display a list of both domain names, and usernames on your WHM.

Select the account you would like to suspend, then enter a reason for suspension in to the text box and click on the 'Suspend' button.


The system will then suspend the account you have selected, and display an output similar to the below, to confirm that it is now suspended.


Unsuspend a cPanel account via the List Accounts page:

If you need to unsuspend a cPanel account at any point, there are a few ways of doing this. One method is through the List Accounts Page.

Once logged in, from your WHM home screen click on 'List Accounts'

Alternatively you can also access the List Accounts page by typing in 'List Accounts' in the search box, located in the top left of your WHM area, then click on 'List Accounts'

On the List Accounts page, locate the account you would like to unsuspend, then click on the '+' icon to the left of the account.

Then click on the 'Unsuspend' button


The system will then unsuspend the account you have selected, and display an output similar to the below, to confirm that it is now unsuspended.


Unsuspend a cPanel account via the Manage Account Suspension page:

Another way of unsuspending cPanel accounts in your WHM is through the 'Manage Account Suspension' page.

Once logged in to your WHM, type in 'Suspend' in the search box, located in the top left of your WHM area, then click on 'Manage Account Suspension'.


This will then take you to the 'Manage Account Suspension' page, which will display a list of both domain names, and usernames on your WHM.

Select the account you would like to unsuspend, then click on the 'Unsuspend' button.


The system will then unsuspend the account you have selected, and display an output similar to the below, to confirm that it is now unsuspended.


Unsuspend a cPanel account via the List Suspended Accounts page:

Alternatively you can also choose to Unsuspend (as well as Terminate) cPanel accounts via the 'List Suspended Accounts' page.

Once logged in to your WHM, type in 'Suspend' in the search box, located in the top left of your WHM area, then click on 'List Suspended Accounts'.

On the 'List Suspended Accounts' page, this will list any currently suspended cPanel account within your WHM.

Locate the account you would like to Unsuspend, then click on the 'Unsuspend' button.


The system will then unsuspend the account you have selected, and display an output similar to the below, to confirm that it is now unsuspended.

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