Troubleshooting Hosting
My Site is Infected with Malware
Malware is the plague of the internet. It comes in many forms such as unwanted pop up adverts or an .exe file that will infect any visitors to your website, should they click on it. However some malware may not show any obvious signs at all. As the website owner,...
I’ve Been Blocked From The Server
If you fail to login too many times the server security software will block you. If this happens simply place a support request via your client area, stating you have been blocked and the IP address the server is telling you and we’ll get you unblocked ASAP.
I Can’t Access My cPanel
You can access your cPanel by logging into the ‘Client Area‘. However, if you have forgotten your client area login details, please view the following help article – ‘I’ve Forgotten My Client Area Login Details‘. To access your client area, go to the following – Client Area. You will then...
cPanel or Webmail Won’t Load
Some networks such as University or Corporate networks block the ports requried to access cPanel. To bypass this try going to http://cpanel.your-domain.com (change your-domain.com for your own domain).
