If you’ve accidentally deleted an email address within cPanel, or mistakenly deleted a group of emails, you can easily restore your whole email address via the Jetbackup Email Backups feature within cPanel.
Note: This feature will restore your Entire email address, which may potentially cause emails more recent than the backup to be removed. Please ensure that you have a copy of these prior to restoring. Alternatively if you only need to restore one or two emails within the email address, it may be preferable to use the File Backups option to restore these. Information on how to do this can be found on our ‘How to restore files or folders in cPanel using Jetbackup‘ article.
Restore an email address:
Firstly, log into your cPanel account. If you are unsure on how to do this, please view the following help article – ‘How to log into cPanel‘, Then once logged in – under the Jetbackup heading, click on Email Backups
On the Email Backups page, locate the backup / email address that you wish to restore, then click on the Restore option to the right of the backup. In this example we will be restoring the most recent backup for our email address: firstname.lastname@example.org
This will then open a section underneath the backup where you will need to tick the box for “Are you sure you want to restore this account?”
Then finally click on Add to Restore Queue.
Note: If instead of restoring you wish to download a copy of the email address for your domain as a backup on your local machine, select “Generate Download” to the right of the backup. The system will then process this and provide you with the link to download the email address backup..
Once you have added this to the restore queue, you will see a Success message to state that it has been successfully added to the queue.
The system will now process and restore your email address to the backup you have selected.
To check on the progress of your restoration, you will need to go back to your cPanel home page, then click on the Queue option under the Jetbackup heading.
Once on the Jetbackup Queue page, the system will tell you if the restoration is still in progress, or completed.
When this has completed, have a quick check of your email address or emails within cPanel / Webmail to ensure the restore has resolved the issue.