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18th April, 2020 | Advanced Topics |

How to suspend an email account from sending or receiving in cPanel

If you suspect an email address on your cPanel is sending out spam, or may be compromised, cPanel enables you to quickly and easily suspend parts of the email address - such as outbound mail whilst you resolve the issue.

In this guide we will show you how to restrict the email address within cPanel.


Firstly, log into your cPanel account. If you are unsure on how to do this, please view the following help article - 'How to log into cPanel', Then once logged in - under the Email heading, click on Email Accounts.


On the Email Accounts page, click on the Manage button to the right of the email address you would like to restrict. In this example we'll restrict the wordpress@mydomain.com email address


From here, you will want to adjust the options under the "Restrictions" heading:

Receiving Incoming Mail:Sending Outgoing Email:Logging In:

Once you have selected the options you wish to adjust or restrict, click on the Update Email Settings to save the changes.

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