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How to suspend an email account from sending or receiving in cPanel

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If you suspect an email address on your cPanel is sending out spam, or may be compromised, cPanel enables you to quickly and easily suspend parts of the email address – such as outbound mail whilst you resolve the issue.

In this guide we will show you how to restrict the email address within cPanel.


Firstly, log into your cPanel account. If you are unsure on how to do this, please view the following help article – ‘How to log into cPanel‘, Then once logged in – under the Email heading, click on Email Accounts.


On the Email Accounts page, click on the Manage button to the right of the email address you would like to restrict. In this example we’ll restrict the wordpress@mydomain.com email address


From here, you will want to adjust the options under the “Restrictions” heading:

Receiving Incoming Mail:
  • Allow – This allows the email address to receive incoming emails as normal.
  • Suspend – This prevents the email address from receiving any further incoming emails.
Sending Outgoing Email:
  • Allow – This will allow the email address to send emails out as normal.
  • Suspend – This will prevent the email address from sending out any emails.
  • Hold – This will place emails being sent in to a queue, which will then require processing.
Logging In:
  • Allow – This will allow the email address to log in as normal. To check, send or receive email.
  • Suspend – This will prevent anyone from logging in to the email address.

Once you have selected the options you wish to adjust or restrict, click on the Update Email Settings to save the changes.

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