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Getting started with email

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If this is your first hosting account or you are new to cPanel, this article will help you get started with setting up an email account. It will be explained how you can check your emails using cPanel’s built-in web client, or setup your emails on your own email client based on your computer / mobile device.

Creating an email account

The first step is to log into your cPanel account. If you are unsure on how to do this, please view the following help article – ‘How to log into cPanel‘.


Once you have successfully logged in, either type email into the search box or scroll down to the ‘Email‘ section as per the below. Select the first option shown ‘Email Accounts‘.

In the email accounts area, you can create an email account or manage your existing email accounts. To create a new email account, we can see:

In this section you will need to complete the following options:

  • Email: Enter in the email address that you would like to create. For example, if you would like to create an ‘info@’ type email address, simply type ‘info’.
  • Password: Enter a password for the email account. Please think wisely about using a secure password that contains letters and numbers.
  • Password (again): Repeat the password again for the email account.
  • Mailbox Quota: You can set the total size for the storage of the email account (this is defaulted to 250MB) or set the option as unlimited.

It may be useful at this stage to write down the details for the new account so you can remember them for future reference.

You should find that you have now completed the required sections and that you’ve been scored how strong your password choice was. Complete the process by choosing the ‘Create Account‘ button.

You should find that visual confirmation is given that the account has been created. By scrolling further down the email accounts section, you should now see the new account that you have just created, with some management options should you wish to revise the account in the future.

Checking email on cPanel’s web client

Whilst still in the ‘Email Accounts‘ section, scroll down to see the new email accounts that you have just created. Against the email account that you would like to access, choose the option ‘Access Webmail‘.

You can now proceed and choose the ‘Go to Secure Webmail Login‘ option in the centre of the view.

cPanel offers three available webmail applications. In this example, we have opted for ‘SquirrelMail‘. Choose that application to continue.

As this is your first time using ‘SquirrelMail‘, you will be asked to complete your name and address plus some other options. Recipients will see your name so it it important to complete that option. You should find that the email address is already completed. Select ‘Submit‘ to continue.

SquirrelMail offers typical options that you’ve experience with most email clients. Down the left are options to access the Inbox, Drafts, Sent and Trash. To create a new message, choose ‘Compose‘ at the top. The rest of the options should be famailiar to you such as writing who the email is ‘To‘, the ‘Subject‘ and so forth.

Prefer to use your own email client?

If you prefer to use your own email client to receive and send emails, see our ‘Email Setup‘ section which has user-friendly instructions for:

  • Microsoft Outlook
  • Microsoft Outlook 2003
  • Microsoft Outlook 2007
  • Microsoft Outlook on Windows 10
  • Windows Live Mail
  • Outlook Live Connected Accounts
  • Mac Mail
  • iPhone
  • Android
  • Blackberry

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