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How to Setup your BlackBerry for Email Access

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You can set up your email account on your BlackBerry. To do this, follow the instructions below to manually configure the email account.

It’s important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information.

Manual configuration

The first step is to log into your cPanel account so you are aware of your email account details. If you are unsure on how to do this, please view the following help article – ‘How to log into cPanel‘.


Once you have successfully logged in, either type email into the search box or scroll down to the ‘Email‘ section as per the below. Select the first option shown ‘Email Accounts‘.

You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on your BlackBerry. Against that record, you should see an option shown as ‘Configure Mail Client‘ which you need to select.

Scrolling down to the ‘Manual Settings‘ heading, you will locate the manual settings required for the email account. It is recommended to use the ‘Secure SSL/TLS Settings‘ as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the ‘Non-SSL Settings‘ on the right. Please make a note of these or refer back to them later as they will be used further down.

Next, on your BlackBerry, open the ‘Settings‘ application.

Select ‘Accounts‘ from the menu.

Select ‘Advanced‘ from the bottom.

Select ‘IMAP‘ (secure and recommended) or ‘POP‘ from the menu.

Enter the details for your email account:

  • Description‘: A name for the email account.
  • Your Name‘: The name that recipients will see.
  • Username‘: The username which will be the same as your email account email address.
  • Email Address‘: The email account email address.
  • Password‘: The email account password.


Further down:

  • Server Address‘: Your email account incoming server address.
  • Port‘: Your incoming server port.
  • Encryption‘: Choose ‘SSL’ for IMAP or ‘None’ for POP.
  • IMAP Path Prefix‘: Leave empty.
  • SMTP Username‘: Your email account email address.
  • SMTP Password‘: Your email account password.
  • SMTP Server Address‘: Your email account outgoing server address.

And lastly:

  • SMTP Port‘: SMTP port.
  • SMTP Encryption‘: Choose ‘SSL’ for IMAP or ‘None’ for POP.

Choose ‘Done‘ to save the information.

Once complete, you will see that the new account has been added.

If you return to the Home screen followed by swiping left, then choose BlackBerry ‘Hub‘, you will find your emails.

Your BlackBerry has now been set up for email access and you can now start sending and receiving emails.

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