My HP

General

Upgrading / Downgrading a Hosting Account

by | General | 22nd August, 2015

You can upgrade or downgrade at any time in the ‘Client Area‘. It is free and the only charge would be the price difference in the plan you upgrade to. For a reminder on what plans are available, please see our available hosting packages. 1 Log into your ‘Client Area‘....

My Site is Suspended!

by | General | 22nd August, 2015

Your site can be suspended for various reasons, but most likely this will be because of an outstanding invoice on your account. If your site is suspended, please check the ‘My Invoices’ section in the ‘Client Area‘. Once you pay any outstanding invoices for the account that’s suspended, it will...

How do I Renew my Hosting?

by | General | 22nd August, 2015

You may need to renew your hosting package if it is coming the end of its term. 1 Log into your ‘Client Area‘. 2 Go to ‘Billing‘ from the top menu followed by ‘My Invoices‘. 3 Click on the red ‘Unpaid‘ button shown on the right hand side of the...

I’ve paid but my site is STILL suspended!

by | General | 22nd August, 2015

If you’ve paid ALL outstanding invoices for the account in question and your site is still suspended, please fully close and re-open your browser to remove any suspended page cache. If that doesn’t help, please log into your ‘Client Area‘ and contact us via the Support Ticket system for further...