My HP

General

Logging into the Client Area

by | General | 22nd August, 2015

In your ‘Client Area’ you can make changes to your account such as upgrades, downgrades or cancellations, or if you need to view your services, domains, access your cPanel, or to contact technical support. However if you have forgotten your ‘Client Area’ login details, please view the following help article...

How often will I be billed?

by | General | 22nd August, 2015

Rest assured that you will only be billed when your hosting account or your domain is due for renewal. You can always maintain control of this however through your ‘Client Area‘.

I’ve Forgotten My Client Area Login Details

by | General | 22nd August, 2015

Accessing the ‘Client Area’ is essential if you need to make any changes to your account such as upgrades, downgrades or cancellations, or if you need to view your services, domains, access your cPanel, or to contact technical support. 1 Go to the ‘Lost Password Reset‘ page. 2 Type in...

Money Back Guarantee

by | General | 22nd August, 2015

We are pleased to offer a 30 day money back guarantee on our hosting packages. This is a simple and genuine guarantee where if you are not happy our web hosting services, we will refund the full cost of your hosting from 30 days of activation. The guarantee does not...

Cancelling a Hosting Account

by | General | 22nd August, 2015

We are always sorry to see a customer leave. If there’s any thing that we can do to keep you, please let us know by contacting customer services from the ‘Client Area‘. However if you choose otherwise, to cancel your hosting account please follow these instructions. 1 Log into your...

Cancelling a Domain Name

by | General | 22nd August, 2015

You can cancel your domain name at any stage by disabling the automatic renewal option in the ‘Client Area‘. This will mean that the domain will not renew when due. 1 Log into your ‘Client Area‘. 2 Go to ‘Domains‘ from the top menu followed by ‘My Domains‘. 3 Click...

Changing My Contact Details

by | General | 22nd August, 2015

You can change your contact details in the ‘Client Area‘. This information includes your name, address, email address and phone number as well as payment method and billing contact. 1 Log into your ‘Client Area‘. 2 Go to ‘Hello ..‘ from the top menu on the right followed by ‘Edit...

How do I Change my Credit Card Information?

by | General | 22nd August, 2015

You can change your credit card information in the ‘Client Area‘. Whether you have been issued a new card or whether you wish to use a new card, this can be easily fulfilled. 1 Log into your ‘Client Area‘. 2 Go to ‘Billing‘ from the top menu, followed by ‘Payment...

How does auto Billing Work?

by | General | 22nd August, 2015

We will automatically bill the card details that you have provided us on the date your account is due unless you have opted to either cancel the hosting account, or turned auto renew off on the domain name via your client area.

How do I pay an Invoice?

by | General | 22nd August, 2015

You may need to pay an invoice should your hosting package be coming to the end of its term or you have a domain name that is due for renewal. 1 Log into your ‘Client Area‘. 2 Go to ‘Billing‘ from the top menu followed by ‘My Invoices‘. 3 Click...