ManagedCloud Servers

High performance handled and monitored by us 24/7/365. A complete solution to provide you with our in house expertise 24/7 tailored to your specific needs. We'll setup a bespoke server for your site using the latest tehnologies so you can get the most out of your hardware and get your website loading quickly and reliably. Find out more..

cPanelCloud Servers

Recommended - High performance cloud servers with no technical knowledge required. If you're hosting multiple websites already and you're looking to consolidate, or if you're looking to isolate yourself from the shared hosting environment but you don't have the time or knoweldge to manage a server, then the Managed cPanel Servers are for you. Find out more..

UnmanagedCloud Servers

Our unmanaged range gives you complete control at rock bottom prices and our cloud platform boasts super fast multipath 40Gb/s network, the latest Intel Xeon V3 CPUs and enterprise grade redundant SSDs. If you're a sysadmin look no further, we offer some of the best specification to price ratio servers available. Find out more..

Enix Ltd / HostPresto! Complaints Procedure

We are committed to ensuring our customers receive a high standard of service. We also appreciate that, with a large customer base, sometimes issues arise that need to be addressed. Your comments are important to us. We rely on feedback from our customers to identify the root causes of complaints. This allows us to put things right for you and ensure improvements are made. We aim to do this quickly and efficiently.

Stage 1: Contacting us

If you have a complaint about any aspect of our service, then we would like to hear from you. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.

You should initially lodge your complaint to our support HelpDesk.

Stage 2: Taking your complaint further

If you remain unsatisfied with our helpdesk response you should send an email direct to our dedicated complaints team to info@enixltd.com. You MUST include your helpdesk ticket reference number in the subject of your email.

Stage 3: Making a complaint in writing

If after discussing any concerns you are dissatisfied with the response provided, you can make a formal complaint by writing to the relevant department at the following address, detailing your account details and the outstanding complaint.

Enix Ltd
Lancaster Court
8, Barnes Wallis Road
Segensworth East
Hampshire
PO15 5TU

Your complaint will be acknowledged in writing or via telephone within five working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

Get the hosting you’ve been looking for…

View Web Hosting Plans