Helpdesk software is intuitive software designed to help customers with complaints and issues that they might face. In days gone by, help desks provided customer service solutions through agents who addressed common problems posed by customers. Back then, these clients needed to connect with companies by phone or email to express their concerns.
While it's still very common to connect with agents through phone and email, it's worth noting that a lot of the customer support experience has become automated thanks to the rise of help desk applications. Automated help desk solutions can help to make a business more efficient and productive, reducing the number of time agents spend with a customer.
So, what are the best online help desks that you can consider for your business?
Freshdesk is a software solution based on the cloud and designed to work well with small and large companies alike. The software is built around features like integrated game mechanics, multi-channel capabilities, and more. Standard features include ticketing solutions, community platforms, and an accessible knowledge forum too.
The platform includes features all the way from phone support, to live chat, and it integrates perfectly with customer relationship management software and multi-media tools like YouTube and Google apps. What's more, Freshdesk also supports iOS and Android, which makes it more accessible for today's device-focused industry.
A powerful piece of help desk software perfect for almost any business, LiveAgent is another contender on this list of the top five tools for help desk software. The app comes packed with a number of great support technologies, including email, live chat support, and even social media integration - which is great for any online business.
Additionally, another great thing about LiveAgent is the fact that software users can be assured that they'll get constant 24/7 support. This is because all the pricing plans for the app come with the same support package. Another thing worth noting is that LiveAgent is incredibly fast and simple to news, which means that it's great for almost any company - no matter how tech-savvy they might be.
Zendesk is easily one of the most popular help desk solutions on the market today. As a platform aimed at large and small businesses, this software is perfect for helping your company to minimize costs and improve the customer experience at the same time. In fact, you may even find that the solution allows you to enjoy better productivity from your staff too!
Deploying Zendesk couldn't be easier, and the company even claims that it's possible to install the software within a matter of minutes. Plus, there's an opportunity to set up online service portals that are consistently available, along with knowledge bases and online forums too. You can even use Zendesk to customise the experience that you offer your customers too, based on the experiences that they've had with your brand in the past.
Another cloud-based help desk solution with plenty of popularity in the current marketplace, FreshService is designed to help improve customer experience for almost any business. There is a range of great features included with the software, including a knowledge base, and a ticketing system too. The tool can automate almost any customer-support based task.
FreshService allows users to customise their ticketing system to suit their business needs using pre-set templates, and there's also a plug and play technology infrastructure library available which reduces the need for IT consultations. Additionally, FreshService comes with a mobile app, which allows the IT personnel in your company to get their job done wherever they might be.
Finally, Desk.com is another of the most popular help desk solutions on the market, specifically designed for small to mid-sized enterprises. Although it's intended for smaller businesses, that doesn't mean that bigger groups can't still get plenty of benefit out of the Desk experience. With the software, you can add or remove part-time agents when you need to upscale the amount of service offered by your support system, and you can even monitor customer concerns with social media solutions.
Mobility is a huge benefit of the Desk.com solution because the feature supports everything from iOS to Android, as well as a range of mobile browsers. Desk.com's ability to track down consumer information from social, email, and phone chats. All this data is then collected and stored through the Universal software inbox.
While there's no one-size-fits-all solution for the perfect help desk software, you're sure to find that there are plenty of solutions available in this list that are perfect for your needs.