If you need online helpdesk solutions, look to PHP Support Tickets which is something that works well and which is meant to keep things simple. This Ticketing application is all that you would want and it comes with a front end that users will find to be very intuitive, and even administrators find this to be very useful for their use. In fact, the front end helps keep the focus on the how the tickets are applied and it will also ensure that there is nothing to clutter up your screen and therefore ensures that users get an elegant as well as simple solution when it concerns any helpdesk requirements.
One of the versions of PHP Support Tickets that is offered by the company making this online helpdesk solution is the ability to have email piping, which benefits users in that it will always ensure that users won't have to be bothered about not having the latest date code base. Of course, it is essential that your website supports PHP if you want to use your PHP Support Tickets otherwise you would be forced into using web-based tools instead.
PHP Support Tickets is a product of a company known as Triangle Solutions and is basically a web-based customer relationship as too a support solution that gives users the ability to manage the many queries coming to them from their customers via a ticketing system. Not only is it free to use, but it is also a very simple as well as single administration Support Ticket system that has a number of features including self-registering and emailing to administration as well as allows use of attachments. Since it is written in PHP and it also needs MySQL database, it will only work when your web server has both of these features on them in order to operate the application.