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14th November, 2012 | Articles |

osTicket supporting your website

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There are a number of support ticket systems, but probably none of them are as good as osTicket which is why this open source system is used so widely. One of the main advantages to using this product is its seamless integration of inquiries that come in the form of emails and also web-based forms into a multi-user web interface that you should not find difficult to use. With osTicket, you will be able to manage every support request in a simple manner and you are also able to organize as well as archive the support requests and their associated responses in a single place and at the same time allows you to give your clients the type of response they will most appreciate and you will also show your accountability to them as well.

There no doubts the fact that with osTicket you are getting a product that is a lot more attractive as compared to many of the expensive and also complex systems which can be used for providing customer support as it has a number of advantages as well. Thus, you can be sure that osTicket will prove to be very simple, and it is also a pretty lightweight product, open source as well as does not require any great amount of work to setup or use, and being absolutely free, scores well over the ones that you need to buy.

You will also really appreciate the great deal of functionality that this product gives you because you are able to use it soon after downloading osTicket and installing it on your PC. In addition, you would also be amazed when you realize how expensive it would otherwise have been if you had to pay for all of the code that has gone into creating this product. And, whether your business is small or you are a large corporation, you will find osTicket to be equally useful.

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